Privacy Policy

01 Who we are

Costa Tropical Real Estate
Email: office@costatropicalre.com
Telephone: +34 646 09 06 76
Telephone / WhatsApp: +48 534 334 299

We act as the data controller for the purposes of this Privacy Policy.

02 What data we collect

We may collect and process the following categories of personal data:

• Contact information: full name, email address, phone number, mailing address
• Property information: preferences, location interests, property requirements
• Website usage data: IP address, browser type, pages visited and time spent on our website (via cookies or analytics tools)
• Communication data: correspondence via email, contact forms or social media

We do not collect or process sensitive personal data unless explicitly required and consented to.

03 How we use your data

We use your data for the following purposes:

• To respond to your enquiries and provide requested services
• To manage property listings and transactions
• To send you relevant property alerts and newsletters (only with your consent)
• To improve our website, services and user experience
• To comply with legal obligations and resolve disputes

04 Legal basis for processing

Under the GDPR, we process your personal data only when we have a legal basis to do so. These include:

• Your consent – e.g. when subscribing to a newsletter
• Contractual necessity – e.g. to perform a real estate service
• Legal obligation – e.g. anti-money laundering compliance
• Legitimate interests – e.g. business development, marketing to existing clients (within limits)

05 Data retention

We retain your personal data only for as long as necessary for the purposes it was collected, or as required by law. When we no longer need your data, we will securely delete or anonymise it.

06 Sharing your data

We do not sell your data. We may share your personal data with:

• Trusted service providers (e.g. IT services, CRM platforms)
• Legal, regulatory or government authorities (if required by law)
• Business partners or co-agents with whom we collaborate, only as necessary

All third parties are required to protect your data and use it only for the intended purpose.

07 International transfers

If we transfer personal data outside the European Economic Area (EEA), we ensure adequate safeguards are in place, such as standard contractual clauses or adequacy decisions, to protect your rights.

08 Your data protection rights

Under the GDPR, you have the right to:

• Access your personal data
• Correct inaccurate or incomplete data
• Request erasure of your data (“right to be forgotten”)
• Restrict or object to processing
• Data portability
• Withdraw consent at any time (where applicable)
• Lodge a complaint with a supervisory authority

To exercise any of these rights, please contact us at office@costatropicalre.com.

09 Cookies and tracking technologies

Our website uses cookies to enhance user experience and collect analytics data. By using our website, you consent to our use of cookies, unless you choose to disable them in your browser settings.

10 Security measures

We implement appropriate technical and organisational security measures to protect your data against unauthorised access, alteration, disclosure or destruction.

11 Updates to this policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

12 Contact us

If you have any questions about this Privacy Policy or how we handle your data, please contact:

Costa Tropical Real Estate
office@costatropicalre.com
+34 646 09 06 76
+48 534 334 299